Maintenance and technical support

Maintenance and technical support service

As a company with more than 20 years of experience in the telecommunications sector, we have done maintenance and information rescue for many customers such as Vinaphone, Mobifone, Vietnamobile, HTMobile, provincial VNPT, etc

The professionalism and effectiveness in our maintenance service and high – quality technical support ensure the stable operation with high performance in customers’ system and then, customers can focus on their core activities. We have 3 branches and service centers in six big provinces and cities, stretches along Vietnam: Hanoi, Danang, Nha Trang, Can Tho City. Ho Chi Minh City and Vung Tau. With these service centers, we are the only unit in Vietnam that is willing to serve customers anytime anywhere.

Description of Service:
-  Maintaining equipment systems routinely

-  Fixing and replacing equipment
-  Reviewing and evaluating the safety and stability of the system
- Supporting directly through phone, mail, fax, etc or presenting at hand to solve problems arising during operating process
- Advising mistakes in products, and giving preventing measures as well as remedies for the problems.

Typical projects:
- With the presence nation-wide, we can ensure the stable and reliable operation for over 1000 microwave devices, more than 400 optical transmission equipment and over 300,000 exchanges every year.
- Doing maintenance for microwave devices regularly (the 2GHz, 7GHz, 15GHz ranges) for telecommunications in provinces and cities, and for two mobile enterprises in Vietnam which are Vinaphone, Mobifone
- Doing maintenance for SDE exchange sytems (SDE, EWSD (SIEMENS) and linea-UT (ITATEL))

- Doing maintenance for SDH and PDH optical transmission equipment (STM-1/STM-4, STM-16), PDH manufactured by Fujitsu, Ericsson, Siemens, Alcatel, Cisco, Nortel, Nera, Harris, Huawei, NEC.
- Doing maintenance for xDSL
-  Handling alerts for BTS
- Project “Data communication network used for the party and state agencies”

- Project “Expansion MAN-E network  period 2010-2011 for 26 provincial and town telecommunications of VNPT”

- Project operating business and production network of  VNPT