{"id":2126,"date":"2022-04-06T11:33:45","date_gmt":"2022-04-06T04:33:45","guid":{"rendered":"http:\/\/ctin.vn\/uncategorized\/ctin-dat-chung-chi-customer-experience-specialization-tu-cisco\/"},"modified":"2022-04-19T09:45:15","modified_gmt":"2022-04-19T02:45:15","slug":"ctin-dat-chung-chi-customer-experience-specialization-tu-cisco","status":"publish","type":"post","link":"https:\/\/ctin.vn\/en\/news\/ctin-dat-chung-chi-customer-experience-specialization-tu-cisco\/","title":{"rendered":"CTIN \u0111\u1ea1t ch\u1ee9ng ch\u1ec9 Customer Experience Specialization t\u1eeb Cisco"},"content":{"rendered":"<div class=\"cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle ii04i59q\">\n<div dir=\"auto\">Theo xu th\u1ebf chuy\u1ec3n d\u1ecbch sang s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 cloud v\u00e0 m\u00f4 h\u00ecnh doanh thu ki\u1ec3u thu\u00ea bao (subscription, recurring revenue) c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e1c h\u00e3ng c\u00f4ng ngh\u1ec7 v\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111ang d\u1ea7n ch\u00fa tr\u1ecdng h\u01a1n v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u201cCustomer Success\u201d.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">(*) Customer Success: l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1eadp trung v\u00e0o qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u ch\u1ec9nh c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 C\u00f4ng ty nh\u1eb1m t\u1ea1o k\u1ebft qu\u1ea3 c\u00f3 l\u1ee3i cho \u0111\u00f4i b\u00ean.<\/div>\n<\/div>\n<div class=\"cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle ii04i59q\">\n<div dir=\"auto\">N\u1eb1m trong xu th\u1ebf \u0111\u00f3, t\u1eeb n\u0103m 2021, Cisco b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh \u201cCustomer Experience Specialization\u201d (CES) &#8211; ch\u01b0\u01a1ng tr\u00ecnh v\u1edbi m\u1ee5c ti\u00eau n\u00e2ng cao Customer Success (t\u1ed5 ch\u1ee9c ngu\u1ed3n l\u1ef1c, x\u00e2y d\u1ef1ng quy tr\u00ecnh, c\u1ed9ng c\u1ee5 &amp; tri\u1ec3n khai ho\u1ea1t \u0111\u1ed9ng v\u1edbi kh\u00e1ch h\u00e0ng). \u0110\u00e2y l\u00e0 y\u00eau c\u1ea7u b\u1eaft bu\u1ed9c t\u1eeb h\u00e3ng \u0111\u1ed1i v\u1edbi c\u00e1c \u0110\u1ed1i t\u00e1c V\u00e0ng.<\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<div class=\"cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle ii04i59q\">\n<div dir=\"auto\">Sau h\u01a1n 6 th\u00e1ng chu\u1ea9n b\u1ecb, CTIN \u0111\u00e3 ch\u00ednh th\u1ee9c \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00e0 c\u1ea5p ch\u1ee9ng ch\u1ec9 Customer Experience Specialization v\u00e0o ng\u00e0y 01.04. V\u1edbi vai tr\u00f2 ph\u1ee5 tr\u00e1ch ch\u00ednh d\u1ef1 \u00e1n, ch\u1ecb Nguy\u1ec5n Minh Trang (Trung t\u00e2m R&amp;D) chia s\u1ebb: \u201cCES kh\u00f4ng ch\u1ec9 l\u00e0 ch\u01b0\u01a1ng tr\u00ecnh m\u1edbi \u0111\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1ed1i t\u00e1c m\u00e0 c\u00f2n v\u1edbi ch\u00ednh b\u1ea3n th\u00e2n nh\u00e2n s\u1ef1 c\u1ee7a Cisco. Ch\u01b0\u01a1ng tr\u00ecnh y\u00eau c\u1ea7u \u0111a d\u1ea1ng v\u1ec1 Con ng\u01b0\u1eddi, Quy tr\u00ecnh, C\u00f4ng c\u1ee5 v\u1eady n\u00ean c\u1ea7n s\u1ef1 ph\u1ed1i h\u1ee3p cao gi\u1eefa c\u00e1c ph\u00f2ng ban ch\u1ee9c n\u0103ng \u0111\u1ec3 thi c\u00e1c ch\u1ee9ng ch\u1ec9 \u0111\u00e1p \u1ee9ng (Trung t\u00e2m R&amp;D, Ph\u00f2ng Kinh doanh v\u00e0 T\u1ed5 d\u1ef1 \u00e1n HTKT), x\u00e2y d\u1ef1ng ph\u01b0\u01a1ng ph\u00e1p, quy tr\u00ecnh v\u1ec1 CES c\u1ee7a C\u00f4ng ty v\u00e0 b\u1ed9 c\u00f4ng c\u1ee5 \u0111a d\u1ea1ng t\u1eeb nhi\u1ec1u n\u1ec1n t\u1ea3ng.\u201d<\/div>\n<div dir=\"auto\"><\/div>\n<\/div>\n<div class=\"cxmmr5t8 oygrvhab hcukyx3x c1et5uql o9v6fnle ii04i59q\">\n<div dir=\"auto\">Sau khi \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ee9ng ch\u1ec9 CES, CTIN t\u1ef1 tin s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb l\u1edbn nh\u1ea5t t\u1eeb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, gi\u1ea3i ph\u00e1p c\u1ee7a C\u00f4ng ty th\u00f4ng qua vi\u1ec7c t\u0103ng c\u01b0\u1eddng th\u1eaft ch\u1eb7t m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed3ng h\u00e0nh \u1edf m\u1ecdi giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Theo xu th\u1ebf chuy\u1ec3n d\u1ecbch sang s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 cloud v\u00e0 m\u00f4 h\u00ecnh doanh thu ki\u1ec3u thu\u00ea bao (subscription,<\/p>\n","protected":false},"author":4,"featured_media":2100,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.5 - 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